In last one week I have used cab services for at least 7 – 8 times, mostly between Uber and Ola. I have been using Ola as goto option and Meru as fallback option. For last week I made it Uber and Ola. So here is why I find Uber’s way of working is uncomfortable.
No Advance Booking
Uber doesn’t have advance booking, you book and you have a cab in 15 to 30 mins. It sounded great until a situation which happened last night. I was out for valentine’s day dinner, and I really wanted to use Uber. Throughout the dinner I had to keep a tab on Uber to see whether cabs are nearby. Everytime I saw, it showed me ETA of 20-25 mins, so I thought to book it 30 mins prior leaving. And when I was about to book, the cab disappeared and I was left with “no cab available“. Then I had to book an Ola to go home. In case of a Ola or a Meru, I would have done advance booking and stayed peacefully at the event.
Enforcing Low Wait Time
For some reason drivers want you to take off as soon as they arrive. Though I only asked them to wait for 10 – 15 mins.
No different from a typical rikshaw driver in peak time
When I tried booking at around 7 last evening, Uber said because of high demand fare at that moment has been doubled! Reminded me of rikshaw driver demanding “Meter one and half agathe saar” (1.5 time the meter). I was disapponted with Ola for charging Rs.50 extra during peak hours, but asking for double is unacceptable for me.
Apart from this, service of Uber lives upto it’s name. But may not be a good option if you want reliability and peace of mind.